TERMS AND CONDITIONS OF USE

Welcome to flora.qa, this website (the “Website”) is provided by Flora group as a service to our customers.

Please note that your use of the Website service constitutes your unconditional agreement to follow and be bound by these terms and conditions (the “Terms and Conditions”).

We reserve the right to change the Terms and Conditions at any time. Any such changes will take effect when posted on the Website.

It is your responsibility to read the Terms and Conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms and Conditions.

If you do not agree to (or cannot comply with) any of the Terms and Conditions, do not use this Website.

All the Information (as defined below) provided must be accurate. Providing any inaccurate Information constitutes a breach of these Terms and Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.

If you are not a consumer, you confirm that you have authority to bind any business.

Terms of Use

The Website can be used only by persons who can form legally binding contracts under applicable law. Persons who are incompetent to contract are not eligible to use the Website. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users/members. We reserve the right to terminate your registration and refuse to provide you with access to the Website if We discovers that you are under the age of 18 years.

The Website cannot be accessed to persons whose registration has been suspended or terminated by us for any reason whatsoever. Those who choose to access this Website from outside the state of Qatar are responsible for compliance with local laws if and to the extent local laws are applicable. We will deliver the products only within the Qatar and will not be liable for any claims relating to any products ordered from outside its jurisdiction.

Registration Process

The information (the “Information”) provided from your end will be protected in accordance with our Privacy Policy. If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

We assume no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified to us by contacting us immediately through the address provided below. If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to us.


PRIVACY POLICY

First things first – your privacy is important to us. We know that’s the kind of thing all these sorts of notices say, but frankly we mean it. You’ve placed your trust in us by using our website services and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us.

In accordance with International data protection laws, we observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.


REFUND POLICY

a. If the product is not available, then a full refund will be made to the customer. The refund will be made in next billing cycle.

b. Refund is allowed only once duly approved by after sales service team of Flora Management.

c. Refund will be made ONLY at store level for Cash on Delivery.

d. The settlement of the refund will only be affected once the bank has refunded the money which is next billing cycle from the date of application of refund.

e. Refund will be made through the credit/debit card only for Online Credit Card Payment outside Qatar and if it’s inside Qatar we will return cash.

Refund Conditions:

1. The After Sales Service Office is the sole reference for any claim of exchange, refund or repair.

2. Any items to be exchanged, refunded or repaired must be presented with the Order Confirmation and the Original Delivery Note as proof of purchase. No exchange, refund or repair will be considered without it.


CANCELLATION POLICY

Please note that there may be certain orders that we may reject or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

For your convenience, you will not be charged until your payment method is authorized; the order information is verified for accuracy.

Some situations that may result in your order being cancelled due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our relevant department.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.


SHIPPING AND DELIVERY POLICY

Receive your order whenever and wherever you want within the state of Qatar within 2 working days.

Delivery Charges

Flora Flowers offers a FREE delivery service for all orders if amount is above 300 QAR. And within Doha for items bought at the store, and outside Doha (Wakra Alkhor, Umsaeed) there is charge fee, and please consult with store customer support during checkout for delivery charges.


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